Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionThe Instrumentation Manager has overall responsibility for the development and maintenance of the operations infrastructure of the ICP-OES, AAS, ICP-MS, and the preparation laboratories pertaining to these sections. Through continuous improvement, optimize the utilization of the laboratories and capacity to ensure throughput and quality according to client's requirements and compliance with our integrity programs. Planning and developing of operational requirements for the above mentioned sections to ensure the smooth running of these facilities, and overall production and quality objectives for the Geochem are achieved.Collectively manage and utilize the laboratory resources (people, IT, software & hardware and training) to ensure a sound operational infrastructure in the Instrumentation sections.Ensure the required quality standards in the Geochem Department are achieved.Manage customer complaints and claims through a systematic approach and with clear resolve within the required timelines.Liaise with clients regarding queries, concerns, and all relevant technical matters.Plan resources and technical requirements for all major projects in the areas of accountability.Continuous improvement in the areas of responsibility to ensure that client and industry demands are met.Assist with Health & Safety procedures and protocols and ensure that these are adopted and communicated to all laboratory employees.Develop and modify methods of existing services on demand and continuously look at broadening the company's scope of accreditation, with the assistance and sign-off of the Technical Specialists.Control costs without compromising the quality of the services and products.Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.Lead, coach, and develop the operating team in the laboratory.Adhere to all quality and safety requirements of the SGS management system.Perform any other reasonable tasks as assigned by the direct line manager.Responsible for all SANAS matters relating to the accreditation/compliance of the organization.Ensure that production targets are set and managed on a daily basis.Fulfill the role of Technical Manager as per ISO17025.Cease the use of any equipment that may be deemed to constitute a safety hazard and report the situation to higher authority.Initiate a formal improvement request when a deviation of the system occurs or when nonconformity is identified.Authorize deviations to processes, protocols, and methods.Drive production plans and address client complaints.Validate, approve, and authorize analytical results.Authorize re-assays of nonconforming results and competency of staff.Authorize and sign-off documents for use within the department.Approve appointment of incumbent employees with Line Manager & HR.Discipline errant employees and chair disciplinary enquiries.Authorize and validate new analytical methods and calibration standards for use.Manage leave, overtime, and shift rosters.Motivate and justify capex, new staff, new equipment, and new services acquisitions for the Geochem department.Authorize resource allocations.QualificationsEducationNational Diploma – Analytical ChemistryBaccalaureus Technologiae – Laboratory ManagementExperience15 years post-graduate experience in analytical chemistry, particularly in ICP-OES, ICP-MS, AAS, and XRF, as well as management of a laboratory.CompetenciesMastery in technical knowledge of analytical processes.Able to work with technical and management staff.Able to coordinate and motivate a team towards a common goal.Energy to motivate a team to always deliver results.Able to work independently and coordinate several activities simultaneously.Good communication and interpersonal skills.Extensive knowledge of international standards and specifications used by the industry.Innovative with a systematic approach for problem solving.Acts quickly and decisively; able to make tough calls.Holds self and others accountable.Works well under pressure.Challenges the status quo.Fluent in English.
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