Santam BITS has a career opportunity for a Scrum Master in the Digital environment based in Bellville, Cape Town.
KEY RESPONSIBILITIESManage scrum teams to ensure they deliver on sprint goals that are aligned to release plans.Compile conceptual sprint plans, do release planning, facilitate detailed sprint planning aligned to overall release plans, and ensure sprint and release goals are defined.Facilitate and/or ensure agile ceremonies take place including sprint planning, daily stand-ups, retrospectives, end-of-sprint demos, backlog refinement, etc.Ensure alignment of delivery across different BITS teams where there are interdependencies (e.g., integration or services) and raise concerns, risks, or impediments at Scrum of Scrum forums.Create transparency and deliver required plans and reporting through the use of tools like Jira and Confluence.Ensure initiatives are run according to the Santam Scaled Agile Delivery Framework (SADF), appropriate governance processes are followed as per the SADF, relevant governance forums are in place, and relevant reporting is done regularly (e.g., initiative status overviews at steercom).Ensure teams have relevant roles, skills, and capacity in place; focus on continuously improving team dynamics, efficiencies, and performance through coaching, leadership, and guidance; coach the team to embrace Agile ways of working and embed Agile values, principles, and practices.Ensure the team does accurate and timely logging of time spent on initiatives and stories.Ensure effort is aligned to budget and track actuals and forecasting against budget.Ensure initiative definition, facilitate inception phase, ensure scope is defined, estimated, and signed off; understand business and technical scope to ensure quality delivery against the agreed plan and defined acceptance criteria; ensure user story creation aligned to scope and that the team delivers expected quality at the required velocity; remove any blockers outside of the team's control that may hamper delivery.Effective stakeholder engagement and communication including product owners, business owners, executives, subject matter experts, line managers, other IT managers, and scrum masters.Support product owners to plan, refine, and manage backlog; define sprint goals aligned to release plans; and collaborate effectively with the team. Facilitate and provide support for risk and issue management and decision making.Administration, planning, and organizing of work to ensure successful and on-time delivery.Provide support and collaborate with business stakeholders, product owners, project managers, and other scrum masters, digital adoption, change management, training, design, development, testing competencies, and teams across BITS.Comply with company policies and procedures, standards, and methodologies.Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes.QUALIFICATIONS AND EXPERIENCEDegree related to commerce, analysis, or information/technology systems (e.g., B. Comm, B.Sc., B Tech, or B.Eng) and/or relevant tertiary qualification or certificate/diploma in project management and/or scrum master from an industry-recognized training institution.Minimum 3-5 years' experience as project manager and/or scrum master.Experience with:
Workshop facilitation, conducting demos, and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization.Building presentations, creating visual representations of recommendations, and conducting workshops.Working with systems development lifecycle (SDLC) and agile methodologies in multiple/complex software development projects including experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, test methodologies, release management, and planning.Experience in the following areas will be advantageous:
Short-term insurance or financial services industry.COMPETENCIESBuilds, translates, and shares the direction, purpose, and strategic goals of the organization in order to engage and motivate others towards achieving these.Client focus.Enabling innovation.Change leadership.ADDITIONAL COMPETENCIES AND SKILLSStrong analytical and problem-solving ability.Strong customer service orientation and collaborative interpersonal style.Strong agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies, and frameworks.Strong leadership (servant leadership style), negotiation, and influencing skills.Ability to work at the conceptual as well as detailed level while paying attention to detail in the context of the project scope and strategic alignment.Business acumen with thorough knowledge and understanding of business, process, and technology environments.Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience.Ability to facilitate workshops, assess various opinions, and recommend an acceptable solution/requirement/action; understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions.Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps, and drive actions to completion.Effective relationship-building skills and ability to liaise with stakeholders at all levels, internal and external.High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology.Ability to effectively deal with conflict situations and complexity while remaining organized and adaptable in a complex, fast-paced, and dynamic environment.Ability to plan, organize, and manage own workload and timelines aligned to project plans.Team player with the ability to work independently as well as collaboratively.Learning orientation to gain business and system domain knowledge and stay aligned with the latest trends in information technology.ABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
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