time left to apply End Date: November 29, 2024 (5 days left to apply)job requisition id R25543Job DescriptionTo deliver technology solutions for the division, which may entail the development or acquisition of software solutions, the implementation of those solutions as well as the ongoing maintenance of those solutions.Key Responsibilities:Identify, control and escalate potential risks which may lead to increased costs.Manage costs or expenses within the approved budget to achieve cost efficiencies.Deliver against operational and cost targets.Prioritize resource allocation to minimize and reduce wastage.Resolve customer dissatisfaction/complaints by taking ownership of the problem.Analyze customer feedback to help improve customer service.Ensure that delivery is accurate, timeous and of an acceptable standard.Ensure that product or service knowledge and advice is technically accurate.Know and understand customer needs to deliver a quality service.Propose ideas to improve customer service.Ensure the Product Owners know how to arrange the product backlog to maximize value.Find techniques for effective product backlog management.Support Product Owner, and coach business on agile practices.Understand product planning in an empirical environment.Ensure sufficient time is allocated to grooming and sprint planning.Create an environment conducive to open communication.Ensure business involvement at all stages of developments.Identify training and development needs and pro-actively identify effective solutions to address own and employee development gaps.Ensure that each employee prepares a personal development plan, review these plans and ensure implementation.Create an environment conducive to cross-functional skills transfer.Plan training interventions which support RMB and Group strategies.Understand which competencies and skills are required to be mastered to ensure personal and employee development and performance.Keep abreast of learning opportunities, changing products and trends.Analyze the internal service delivery processes and come up with innovative ideas and/or participate in working groups to improve and streamline processes, increase revenue, drive efficiencies and minimize redundancy and waste.Monitor and control the quality of agile processes in terms of defined standards.Assist development teams to create high-value products i.e. through visibility of sprint backlog or scrum board and an updated sprint burn complementing chart.Facilitate scrum events as requested or needed.Coach development teams in organizational environments in which scrum is not yet fully adopted and understood.Recommend and implement improvements to the environment for Development Teams.Facilitate Agile coaching sessions for business and IT.Recognize areas for improvement and implement improvements in collaboration with other Scrum Masters.Provide updates to the business on the progression toward the desired maturity level.Qualifications:Experience in Technology: Essential experience in a technical environment.Product Team Operations: Understanding of how product teams operate (user stories, business requirements, etc.).Adaptability: Ability to navigate and thrive in evolving environments.Agile Methodologies: Proficient in Agile methodologies, with a willingness to adapt and bend them to suit the team's needs.Preferred Skills:Communication: Excellent communication skills to effectively represent the team and engage with partners.Leadership: Strong leadership skills to guide and mentor team members.Problem-solving: Keen problem-solving skills to manage complex tasks and requirements.Organizational Skills: Superior organizational skills to manage multiple projects and tasks simultaneously.All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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