Sbib Private Provincial Consultant

Business Segment: Personal & Private Banking
To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.
Qualifications: NQF 5 Experience Required: Client Coverage:
Personal and Private Banking
3-4 years
Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Additional Information: Adopting Practical ApproachesArticulating InformationChallenging IdeasExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsProducing OutputProviding InsightsShowing ComposureBanking Process & ProceduresClient Acceptance & Review
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