The purpose of the role is to maintain and configure the SAP HCM/Payroll modules within SAP ECC6 and SAP S/4 HANA software to meet business requirements. The incumbent will gather and analyze end-user business requirements and processes, communicate, and interact with technical team and clients to resolve functional issues to meet client's requirements. The role will manage system incidents and ensure resolutions as per the agreed SLAs with SAP Custodians. The role will also participate in projects implementation impacting the functional area/module responsible for.
Key responsibilities will include: Providing Tier 2 support for PMC SAP HCM, PY, T&D and OM modules and implementing system changes. Provide Tier 2 support for SuccessFactors. Participating in developing and maintaining project plans and schedules. Assist users in User Acceptance Testing (UAT). Assisting in the design and development of a new system functionality in the scope of SAP HCM, PY, T&D and OM modules. Supporting the enhancement and/or modification of interfaces of the PMC SAP system with other systems, both external and internal (SARS, UIF, Pension Fund, etc.) Support all custom developed applications within SAP. Drafting training material and conducting training sessions for end-users. Assisting and working closely with technical team in resolving end-users' incidents.
Intrinsic Qualities: Good work ethics. Willingness to learn. Ability to work under strenuous pressure. Team player. Adherence to safety at all times. Skills in communication, negotiation, and writing. Planning and organizing. Qualifications & Experience: National Diploma/Degree in Computer Science, information systems or related field. Proficient with MS Office Package (MS Excel, MS Word, and MS PowerPoint). SAP Certified Functional Consultant (Certification in SAP HCM for SAP S/4HANA). Project Management Qualification will be advantageous. A minimum of 5 years' experience in SAP HCM/Payroll business processes.
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