Samsung : Phone Fix Support Engineer

TAT- repair turnaround time management for call-back FCR- First call resolution REDO – Same symptom repeat repair CMI – customer satisfaction LTP – repair delays Diagnose and Support Home Appliance products for both software and hardware Be ready to guide customers with installation and product knowledge related problems Track, prioritize and Support Phone Fix requests using Mobile GSPN system Telephonic and remote (RM) support of different types of HA products, Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc. Identify problems and repair Installation issues, Internet connectivity, Wi-Fi models Use of Mobile/GSPN Hass ChatBot systems Documenting issues, feedback / Update of CIC T1 N3 electronics higher Minimum Matric/ Alternate                   A /N/ MCSE                   NTS3 Electronics                   Workshop (CE Repairs) 4Y                   IH CE Repairs 4Y                   CIC experience (4Y) Additional: Electronics course ( ALT Electrical)                    Customer Empathy Course                    REF Safe Handling                        Electro mechanical course