Santam's Salvage Claims department has a position available for a Salvage Clerk based in Parktown, Gauteng.The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non-motor) once it is deemed a write-off or uneconomical to repair, by the assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility, and management of all of Santam's salvage inventory. This is in excess of R800 million worth of potential revenue that directly improves Santam's bottom line. The value this role contributes is that it controls, manages and has line of sight of all of Santam's salvage stock on the move, ultimately ensuring that the vehicle is auction ready and income is generated and money banked (end-to-end process). The person will be required to follow up on documents and other outstanding items in order to get a vehicle ready for sale within the expected turnaround time.Key ResponsibilitiesReceive and validate natis documentsLiaise with assessors, suppliers, courier services, brokers and other salvage admin staff to ensure that correct Natis documentation receivedDealerstockingDeregistrationDispatching of Natis documents to the appropriate salvage dealersReconcile stock lists to Santam systems and reportsMonthly reportKeep suppliers informed of delays and speed bumps in processesDrive turnaround timeKnowledge of the ENatis and Instrack systemsQuery HandlingLiaising with internal and external (SMD, Auction Nation, license department) stakeholdersHandle queries from stakeholdersAdherence of SOP and SLAEnsures client satisfaction and targets are metEscalate complaints to the relevant Team Managers or DepartmentsQualificationExperience• A minimum of 4 to 5 years' experience in claims operations process.• A minimum of 2 -3 years' experience of Salvage.• Strong industry knowledge.• Strong negotiations skills recommended.• Strong problem-solving skills.ABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.Qualified applicants are invited to submit their cover letter and CV MS Word format online at www.santam.co.za / careers.
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