Time left to apply: End Date: November 14, 2024 (7 days left to apply)
Job requisition ID: R0071405
Purpose of the role: This role is responsible for providing quality and efficient support to customers (internal & external) for Sandvik Rock Processing Solutions business in Sales Africa by utilizing technical expertise to respond to phone or e-mail requests of customers.This role is customer-focused and will use technical knowledge and understanding of Sandvik products to provide quotations and respond to questions and enquiries on Sandvik products in an efficient, enthusiastic, proactive and team-oriented manner to ensure the fulfilment of customer needs.This role supports the sales team, as well as liaising with other parts of the organization to enable the provision of essential support for an effective sales operation.The job responsibilities: Preparing and developing accurate quotations and doing the costing associated with the quotations for non-standard items or items requiring repair, fabrication, and manufacturing.Discussing and clarifying customer needs to ensure the best solution in an efficient timeframe is provided.Collaborating with various teams, such as Customer Service, Engineering, and Workshop/Manufacturing, to enable efficient customer support and execution of quotes, orders, and reports.Assisting and responding to customers with technical product enquiries on their Sandvik goods/products.Providing updates via the Customer Service Centre team or directly to the customer on enquiries related to quotes or orders.Ensuring that repair drives pre-inspections are done accurately and timeously in accordance with turnaround time KPI.Ensuring that repair drives and refurb machines are costed and quoted accurately and timeously in accordance with turnaround time KPI.Ensuring that repair drives and refurb machines inspection reports are completed accurately and timeously in accordance with turnaround time KPI.Engaging and developing relationships with internal stakeholders to ensure the best customer experience.Assisting with capturing of repair drives and refurb machines.Assisting with sales orders expediting and providing progress feedback to customers.Processing of orders received from customers as required.Keeping regular contact and building mutual trust and respect with customers, understanding, and attending to customer needs and meetings as required.Providing customers with immediate on-site problem solving and solutions where possible or directing them to the correct persons.Warranties Management: Liaising with the quality department in the opening and closing of warranty claims and ensuring accuracy of cost allocation.Investigating claims and submitting a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.Ensuring timeous conclusion of warranty claims.Standby on the after-hours service hotline as per the standby schedule.Other support duties that may be assigned.Qualifications & Experience Requirements: Degree or diploma in the Engineering field.3+ years' Sales experience.Experience in a customer-facing role or environment would be highly advantageous.Other Requirements & Competencies: Reasonable technical understanding of vibration equipment.Sound judgement and problem-solving ability.Listening and logic interpretation.Strong customer orientation and excellent Customer Service skills.Advanced communication skills (written & verbal).Must be flexible and self-reliant, self-starter.Sound commercial reasoning.Strong understanding and compliance with Health and Safety in the workplace.Ability to function independently and with responsibility without direct supervision.The ability to make sound decisions related to identified problems without assistance.Follow-through ability to complete tasks.Computer Literacy.Negotiation and influencing skills.High attention to detail and accuracy.The ability to work autonomously and display problem-solving skills.Ability to work in a team environment.Demonstration of organized multi-tasking skills.Passionate attitude regarding building strong, effective, long-term relationships with customers, both internal and external.This role will be based in Spartan, Kempton Park. What is in it for you? We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn, or Facebook to get to know us better.Application: Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 13 November 2024.Read more about Sandvik Group and apply at home.sandvik/career.About us: Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.
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