Sales Supervisor

We are seeking a dynamic and organized Sales Supervisor to support the Manager in ensuring optimal functioning of procedures and systems. In this role, you will be operationally responsible for selected sales agents, coordinating their shift-based activities to maintain high output levels. You will handle complex queries related to sales orders, support, deliveries, and escalations. Your performance will be evaluated based on the performance of your direct reports and role-based KPIs.Working HoursEastern Standard Time: 9am - 8pmWorking shifts: four shifts a week (Monday to Sunday)These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard TimeMinimum Education (essential)MatricMinimum Education (desirable)Relevant Management or Contact Centre CertificationsMinimum Applicable Experience (years)5+ years in Contact Centres3+ years in Contact Centre Management / SupervisionRequired Nature Of ExperienceTeam management / supervisionEnforcing OP's and Company PoliciesB2C / DTC salesCustomer relationsTelephonic salesE-commerce platformsTechnical supportSales and reportingWorking within a digital environmentWorking across different time zones with different countriesSkills And Knowledge (essential)CRM system experience (i.e. Salesforce)E-commerce platforms (Big Commerce, Shopify)Excellent English skills with neutral tonalityConversion rates and sales funnelsConflict managementMonitoring and measuring of performance metricsGoogle SuitePerformance and probation managementRelevant Labor legislationDesired SkillsSales SupervisorContact CentreCall CentreCustomer servicesTelephonic SalesManagementSales Reporting
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