Reference: PTA000148-CDW-1Our Client is looking for a Sales Operations Manager, located in Silverton, within the Automotive Financial Products Sector.Duties & ResponsibilitiesPosition SummaryThe Sales Operations Manager is directly responsible for the management of the Field Sales Managers and sales support in selling Ford Protect products to all dealers and distributors across Southern Africa, Middle East, and Sub-Saharan Africa.The successful incumbent will have product knowledge relevant to extended warranty, maintenance, and service plans. The Sales Operations Manager will also be responsible for managing and assigning in-house training as well as on-site dealer training and support where required. Build dealer loyalty and increase dealer satisfaction through partnership, professionalism, trustworthiness, sincerity, a positive attitude, and a business-like appearance in every customer experience.Minimum Requirements:Matric / N3 Certificate RE1 and RE5 TertiarySales Qualification and/or CertificationDesirable 5 -8 years experience in selling Finance and Insurance products - under supervision if not yet FAIS accreditedIn possession of RE1 and RE5 certification5 -8 years of Account Management experience within the Short-term Insurance and Automotive IndustriesAutomotive industry-specific product knowledge and application is a mustSolid knowledge of the operational requirements within the Finance and Insurance IndustryFirm understanding of the South Africa Short Term Insurance Regulatory Framework and related legislations.Skills:Achieving High StandardsEffective and accurate with automotive sales calculationsEffective problem-solving skillsAdaptable and flexibleAble to perform multiple tasks effectivelyWorking Effectively with OthersEmpathetic to dealers and their problem situationsCommunicates effectively, especially in problem situations by phone, e-mail, and face-to-faceExhibits a team attitude towards management and peersAble to effectively negotiateAble to effectively sell at a retail levelApplies active listening techniquesAble to effectively resolve conflictsSensitive to diversity and various culturesManaging Pressure and ComplexityManages time productivelyMaintains composure and perspective in difficult situationsPlans and organizes effectivelySystem Knowledge:MS Office with intermediate to advanced Excel skills.Responsibilities:Support the development of the local business management function in alignment with the regional strategy.Assist the local Business Management Manager to implement, administer, and support the Business Management system.Collect financial data from dealers.Analyse dealer data quality and provide coaching to accountants to improve the quality of financial reporting.Support dealers in developing their Chart of Accountant and other accounting-relevant topics.Map dealers Chart of Account to Business Management system Chart of Account and ensure the ongoing quality of this mapping.Upload dealers financial data to Business Management system.Calculate Benchmark and network consolidations.Prepare and communicate monthly dealers BM reports.Analyse BM reports and provide comments.Produce Monthly and Quarterly Network Performance reports and commentaries.Prepare Ad-hoc reports when required.Package & RemunerationR 30,000 - R 35,000
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