Sales Operations Manager

PLEASE TAKE NOTE - DAILY CLEANERS DO NOT QUALIFY FOR THIS POSITION!Build strong Customer relationships, customer-centric front line, and ensure consistent delivery of excellent Customer service across all departmentsDuties & ResponsibilitiesEnsure achievement of profitability by managing margins and discountsEnsure the company's ways of selling is adhered to by Sales RepsMonitor and manage expenditures within flexible budgeting (revenue and income achievement)Implement corrective action where targets are not achieved to ensure consistent profit growth of the branchEnsure goods received are checked, GRV'ed, and put away dailyEnsure accuracy of stock through daily cycle countsEnsure customer satisfaction by delivering in full and on timeAchieve agreed Customer Service turnaround standardsEnsure deliveries to Customers by the couriers are within agreed service standardsMonitor Customer service standards in the Call Centre /Internal SalesEnsure the Warehouse operates within standard operating proceduresEnsure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairsEstablish and build Customer relationships and take personal ownership of resolving complaintsDrive usage of digital platforms by promoting and implementing online transactionsManage head counts and overtime within agreed budgetsMaintain effective leave planning and absenteeism managementFacilitate training and development interventionsReview performance in discussion with employees agree on ratings, and set goals for the new periodRequirementsGrade 123-year qualification in Business Management or Commerce8-10 years of Sales and Operational Management preferably in the PPE industry at a Senior Management Level