&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully – they are the strength and the future of this company.&Beyond requires a creative, independent, dynamic, enthusiastic, proactive, and service driven team player to join the &Beyond Direct Sales Team.Key OutputsActively lead a team of Travel SpecialistsSupport the Direct Sales activities of the regional businesses (South Asia and South America)Aggressively pursue direct sales targets as defined by the Group Sales Manager – DirectOptimize Team performance through training, exposure, feedback and quality assuranceMaximize the Teams' understanding of the Commission Calculator Tool and driversTrain and motivate Team to search for sales leads and prospectsEnhance, streamline and simplify the day-to-day operations of the TeamConduct regular one-on-one discussions with Team membersContinuous feedback and information sharing with the Group Sales Manager – Direct to ensure the alignment of process, sales methodology, reporting and sales force development across TeamsEnsure consistency and best practice is documented and applied across the teams as approved by the Group Sales Manager - DirectSet up ad-hoc sales initiatives and campaigns to drive focus areas of the businessSet examples for the Direct Sales Teams in areas of personal character, commitment, organizational and selling skills, and work habitsWork closely with the other Sales Operations Managers – Direct as well as the Direct Administrative Assistant, acting as an overall Sales Operations teamAssist with the setting up of the annual Direct Indaba, including flight coordination, communication, budget management, minuting of action items and any other assistance required depending on the Direct Indaba for that yearPoint of contact for teams' Educational Requests, ensuring adherence of team members to these policies, monitoring feedback time frames and updating Educational reportingDemonstrate ability to interact and cooperate with all &Beyond employeesSupport the team on social media platforms and motivate team to maximize opportunities on social mediaAssist with recruitment, contracting, training and mentoring of new team membersEnsure an effective and detailed handover should a team member leaveImpeccable governance of team contractsMonthly submission of direct sales reports, as determined by the Group Sales Manager - DirectEnsure brand compliance of all "team" interactionsClose working relationship with Reservations, Marketing, Product, IT, Finance and SalesAssist and mentor the Direct Administration Assistant with various operational tasks such as Live Chat, reports, training, Travel Planner working committee meetings, mailbox managementKnowledge Required (Qualifications or Training Programs)Microsoft Outlook with strong Excel skillsTravel and Tourism Diploma or Industry ExperienceKnowledge of Tourplan, Maximizer, WETU, and social media platforms (Facebook, Instagram, Blogs) advantageousSkills RequiredGood understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third-party and &Beyond Product destinationsUnderstanding of E-Commerce systems (Booking platforms e.g. Take a lot)Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)Proficient in Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)Understanding of the Availability and Web Reporting SystemsGIS, WETU, Maximizer, Tourplan and ESSUnderstanding of data and analyses doneProblem-solving skillsExcellent command of both spoken and written English (e.g. reporting)Market knowledge (Understanding the markets e.g.: USA/Europe)Sales process and methodologiesExperiential creativity (Crafting experiences)Ensure consistently good levels of guest/client delightUnderstanding travel industry channelsPersonal GrowthTime managementTeamworkConflict management and resolutionAttention to detailAdministration and organization skills (e.g. paperless and paper filing, printing and binding of documentation and database filing/management)Event coordinating and setup requirementsP-drive NavigationProject managementMemory SkillsPeopleMentor, coach, motivate, train, develop and empower management and staffUnderstanding of salary negotiations and understanding the cost to companyOperational management of peopleLeading geographically dispersed teamsPrevious Work Experience Required3-4 years' experience in touring/lodge reservations3-4 years' experience within &Beyond beneficialBackground in B2C sales advantageousBackground in field experience advantageousStarting Date: 01 July 2024We reserve the right not to make an appointment.
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