Sales Operations Coordinator

Sales Operations Coordinator
Minimum Requirements:
Matric (Grade 12)Degree or related in Business Management, Commerce, or similar2-5 years of experience in a Sales Operations role2-5 years of administrative experienceSales experienceSalesforce or similar CRM experience
Responsibilities:
Manage Sales Fulfilment for all inbound and partnership channelsEnsure all incoming leads are optimally managedLoad leads into the CRM system if not automatedManage lead qualityManage duplicates as requiredAllocate leads to sales executives and manage capacityTrack progress on leads loaded and escalate leads neglectedBring in Partnership Managers into deals which will benefit from supportChannel Management support and stakeholder feedbackPartner affiliate code creation and maintenanceLead form upgrades and quality assuranceWeekly feedback on lead quality, leads volume received, conversions, issues faced,and resolution from fulfillment on leads and conversions, and deep dive into applicationswhich made it to credit, and where we lost, and why.Monthly feedback on channel performance and sales performance.Managing sales initiatives and campaigns for outbound channelsEnsure collateral and campaigns are delivered as briefed in by Head Sales Fulfilmentand Outbound.Identify old applications that were previously unsuccessful, investigate, and allocate tothe respective salesperson, if feasible.Referral program managementTrack SE lead provider activitySupport the coordination of events and walk-in activitiesManage contracts for unique solutionsSend offers, generate contracts, sign contractsApprove disbursementsCheck in on collections and ensure all funded deals are collecting as expectedTrouble shoot, escalate and manage resolution on sales operational issues.
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