Sales & Marketing Business Relationship Manager

Responsibilities:Lead a team of IT professionals to deliver support and value to the BU in order for it to meet its strategic objectives.Direct and manage the provisioning of IT services to the sales operations of the business.Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approvalDevelop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levelsAddress sales and marketing demand by capturing high level technology requirementsDevelop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required24/7 availability to resolve critical issuesProvide overall oversight and management guidance for all vendors to ensure compliance to agreed SLAsContract Management - Evaluates a potential service providers reputation, resources and expertiseCarry-out all required contract negotiations for new and existing contracts with third partiesRegular presentations and updates at leadership forums e.g. Sales LTs, Franchise Advisory Councils, Excos, Partner forums, etc.Qualifications and Experience:Bachelors Degree in Computer Science, Information Systems or other related field, or equivalent work experience.SAP certification and/or experience preferred, especially SAP SD and Hybris/Commerce CloudCRM certification or experience preferred10 or more years IT experience, preferably in a Retail environment5+ years management experience, preferably in a business facing / client facing roleDeep understanding of the retail technology stack to include OS, DB, middleware, POS, Loyalty, Card processing, IoT, application layer, virtualisation, and cloud technologies