Job FamilySales and ServiceManage ManagersFAIS AffectedFAIS Affected - YesJob PurposeTo lead and manage sales, operations, and risk mitigation effectively, aiming to grow market share and profitability through the impeccable execution of the established strategy and to enhance the Nedbank brand.Job ResponsibilitiesLead and manage financial management functionDrive achievement of revenue targets by ensuring competitive agility and sustainability.Drive achievement of market share targetsManage design of processes, systems, and controlsManage portfolio functional efficiency, productivity, and sustainability by ensuring integration of functionEnable cluster alignment to Nedbank Group strategic objectives by developing and leading the three-year strategic planning process and framework.Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.Deliver service to clients by ensuring that client expectations are understood and met. Build and maintain relationships with clients through regular engagement and knowledge sharing.Provide value for shareholders by being prudent in credit granting throughout the economic cycle.Build relationships with internal stakeholders by identifying their information needs on credit performance.Build and maintain relationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.Manage performance of reports and hold them accountable for managing the performance of their reportsDrive to execute own and direct reports planned development by acquiring knowledge.Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilizing the talent grid principles and developing talent retention programmes (e.g., rotation).Ensure continuous improvement goals are achieved by creating an environment whereby self, managers, and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement. Improve productivity and reduce costs by improving work processes.Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers, and team participation in Nedbank culture building initiatives.Ensure transformational targets are met through consideration of targets during the staff recruitment, retention, and training process and utilizing suppliers listed on the preferred supplier list for department.Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g., Green Strategy). Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.Deliver a world-class service through others by ensuring a client-centric culture through required interventions. Identify areas of resource inefficiencies and promote optimization through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesPreferred QualificationA Degree in Business, Finance, or Marketing is required (e.g., B.Com, Certified Associate of the Institute of Bankers).Minimum Experience LevelMust have 5 years leading people in a related financial services industry.Must have knowledge of effective sales strategies and techniques.Completion of the Key Individual (KI) qualification is required.Technical / Professional KnowledgeRelevant regulatory knowledgeRelevant software and systems knowledgeGovernance, Risk and ControlsPrinciples of project managementBusiness administration and managementManagement information and reporting principles, tools, and mechanismsCommunication StrategiesClient service managementTalent managementDriving for resultsDecision MakingCoachingPlanning and OrganizingEarning TrustBuilding partnerships
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