Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market.
It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.
Key Responsibilities Business planning • Work with Branch Manager and contribute operational insights to monthly, quarterly and annual business planning.• Work with Branch Manager to determine sales targets for the team, in line with and in support of the objectives and strategy for the Branch, Area and Province.
Sales management • Communicate and manage the achievement of sales targets to ensure growth in clients and profit.• Plan and manage the weekly and monthly activities of representatives (Financial Advisors) in line with sales targets.• Responsible for the operational effectiveness of the team: o Monitor and reduce the number of NTUs (not taken up premiums).
Investigate NTUs, identify problems and recommend/implement solutions to rectify.
o Secure client retention through managing the quantity of cases written by Financial Advisors and quality of service in line with relevant standards.
People management • Work with Human Capital and Talent Acquisition to put the necessary capacity/capability in place to achieve sales targets.• Coach and develop team members, providing the necessary guidance, training, and work exposure to ensure personal and career growth.
Monthly planning and reporting • Draw daily and weekly reports to monitor activities and the achievement of sales targets.
Work with Financial Advisors to adjust tactics where necessary.• Responsible for monthly reporting of sales and team activities.
Analyse data to identify areas of improvement and plan for the next month.• Conduct monthly and annual planning based on reports.
Stakeholder engagement • Identify key internal and external stakeholders (branch managers, customers, commercial companies, facilities, etc.).
Determine effective engagement tactics that will contribute to building and maintaining relationships.• Engage with clients to address escalated queries.
Ensure the efficient resolution of queries and provide timely feedback.• Manage and coordinate the delivery of internal stakeholders supporting the team.
What will make you successful in this role?
At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions) A minimum of one year management experience Relevant Regulatory frameworks, policies, and standards Sanlam insurance products (ideal) People management practices and principles Qualification and Experience Degree or Diploma with 5 years related sales experience.
Knowledge and Skills Strategic sales and client retention and acquisition planning Drive sales and profitability Expense, risk and compliance management Partnership, network and new markets development Management of Employees Personal Attributes Persuades - Contributing through others Manages complexity - Contributing through others Business insight - Contributing through others Decision quality - Contributing through others Core Competencies Being resilient - Contributing through others Cultivates innovation - Contributing through others Customer focus - Contributing through others Collaborates - Contributing through others Drives results - Contributing through others Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity.
This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.
The Group's Employment Equity plan and targets will be considered as part of the selection process.
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