Field ManagerOur client is seeking a Field Manager, to be based indefinitely in Cape Town.Duties & ResponsibilitiesDuties:Manage and coordinate team and individual call cycles to ensure all geographical outlets and call requirements are met.Daily management of the sales team and ensuring that the Sales Representative (SR) adhere to the following:Calling on their outlets as per their respective call cyclesAchieve all call and in-call targetsImplement system (AM) requirementsAdhere to all required deadlines and reporting requirementsAdhere to all Company policies and proceduresManage team resources and ensure that the team has all the necessary tools of the trade to work effectivelyAssist and conduct in-field assessments with an active supporting role to ensure an increase in volume.Focus and drive daily operational standards and requirements inclusive of all targetsUnderstand all brand requirements and targets and ensure ongoing measurement and implementationSet and monitor clear performance objectives for all team members and ensure they are achieved. This includes performance counselling, performance discussions, and performance management to be implemented as per the team requirementsDevelop highly motivated and efficient sales staff. This will involve preparing and implementing development plans for each individual and accompanying representatives on a one-on-one basis at least once a week (per SR)Coach all Brand Sales Specialists as per the coaching module and evaluate their progression/regression and where necessary initiate corrective stepsConduct in-trade assessments with all SRsDaily reporting to Regional Sales Manager in terms of the following:Call Rate achieved for the business dayLogin Report and Midday Exception reportCoolers verifiedAny employees who have not reported for work / leave takenVehicle and/or any Asset issuesDatabase / new outletsWeekly meeting feedbackResponsibilities:Achieve all sales, availability, and operational targets on a daily, weekly, and monthly basisDaily management of all assets: internal and externalUnderstand, analyse and interpret sales information inclusive of brand activities, brand behaviour, competitors, and sales volumes and trendsClear communication of all targets, standards, and requirements inclusive of volume, availability, promotion, and merchandising standards as well as all relevant brand initiatives and objectivesRelationship management with customers and staffBuild brands and sales volumes through implementation of all team and Company standards and strategiesWays of Working for a Field ManagerLog into Advance Mobile and do weekly vehicle check.08:00 – 11:00 (Monday to Friday) – Do weekly/daily planning and tend to all administrative tasks and respond to back-office requests.Compile the daily gap tracker with analysisField Managers are required to spend Monday to Friday and 3 Saturdays per month in trade.Planning entails the following:Identify KPI gaps in terms of Calling / NND / Pricing / Promotions / Cooler Verifications / Licensing and plan to close the gaps on all relevant KPI's per Sales Specialist.Implement action plans by SR by understanding the gaps per SRCompile a coaching action plan and calendar by SR (Analyse performance and select gaps to coach SR on during their calls)Attend to the trade with a SR for a specific calling day. Go through the gaps identified as per the coaching plan.Open the Coaching and Assessment module across 5 outlets and adhere to the following coaching steps: Coaching is to be done biweekly across 5 calls per Sales Specialist:Observation – 1st outletExplanation of the Coaching objective with feedback – 2nd outletDemonstration – 3rd outletImitation – 4th outletConsolidation – 5th outletPartake in in-trade assessments by selecting outlets differing from coaching outlets and provide feedback to the SR. A minimum of 10 in-trade assessments are required to be submitted per week.Field Managers are also responsible for the following:Visit outlets and identify gaps and understand tradePartake in RTMP activationsAct as support when SR is not at work. Take over the call cycle and tend to sales calls.Adhoc duties for a Field Manager:Do pre-meeting planning and preparations with Regional Sales Manager.Host weekly team meeting (Mondays). Discussion of gaps identified and plans for all discrepancies. Work individually per Sales Specialist with an action plan.Manage adhoc projects (SKU launches / new systems)Attend client Sales Manager meetingsAct as support function for assets and asset managementDesired Experience & QualificationQUALIFICATIONSREQUIRED:Grade 12NQF level 4 QualificationBENEFICIAL:Business Management QualificationPROFESSIONAL STATUS KNOWLEDGE OF RELEVANT LEGISLATIONBENEFICIAL:Labour Legislation (Basic Conditions of Employment Act & Labour Relations Act)EXPERIENCEREQUIRED:2-3 years sales and merchandising experience in a related FMCG environment.1-2 years managing a team (minimum of 4 people)Driving experience (Plus 2 years)BENEFICIAL:Liquor Industry experienceSKILLSREQUIRED:Business AcumenNegotiationConflict managementSituational ManagementTeam ManagementOrganisational and planning skillsPackage & RemunerationFMCG & Supply ManagementFood & BeveragesWholesale & Retail Trade
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