Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionPosition OverviewThe Sales Executive is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels existing Corporate and MICE accounts. All duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements.Main ResponsibilitiesAccount manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking production.To increase the volume of transient corporate business levels, Business group and MICE as set down, by targeting new business from existing and/or potential clients.To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date at all times.To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager.To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.To re-negotiate and re-contract all annual corporate accounts.To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit the hotel in terms of achieving budget as set down.Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.Update & maintain sales contact lists and account information in Anais.Maintain awareness of the hotels key competitors, their client interaction, their key account base and corresponding rates and any property developments.To achieve a number of KPI's relating to appointments, client interaction & account development.To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business.Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarisation trips and any other related client interaction.Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up-to-date Account Development Plans.Ensure constant familiarity with the hotel's financial position and selling strategy versus previous year and current budget.Work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on a monthly basis or when required.Carry out Sales Trips to all business areas as specified both domestically and internationally as required.To carry out any other reasonable duties that may be required/attend & assist with in-house marketing activities.Talent & Culture ResponsibilitiesAssist the Sales Management Team in establishing on-going On Job Training Programs within the department to meet Brand and Service Standards.Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.Effectively use guest feedback to improve product and service delivery.Health & SafetyNotify your Manager of any reason you may not be capable of performing your tasks safely.Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotel's agreed arrangements.Comply with safe work practices by following Accor Health, Safety and Environment policies.Attend and actively participate in all WH&S training required of you by the Hotel.Report any health or safety hazards, incidents and injuries to your Manager/Supervisor as soon as possible.Systems & ProceduresLog and inform your Manager of any system problems.Follow policies and procedures outlined in the Accor Brand Standards Manual.Customer RelationsProvide efficient, friendly and professional service to all guests.Lead by example when attending to guest requests.Take initiative to ensure that interactions with our customers are positive and productive.QualificationsBachelor Degree in Business, Marketing, Communications or equivalent.At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry.Proven ability to build and maintain good relationships with all guests and Clients.Excellent communication and negotiation skills.Strong computer skills and knowledge of MS Office Suite Programs.Excellent command of English, other languages would be an added advantage.
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