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RESPONSIBILITIES
Customer Relationships DevelopmentMake calls by telephone to customers to offer new products to existing clients.
Customer Needs ClarificationInterview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Assist in conducting interviews with potential customers to collect client requirements, making detailed notes.
Sell Customer PropositionsIdentify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies, and procedures. Explain the selection to the customer, influencing them to make a purchase with the best benefits and solutions to meet customer needs.
Operational ComplianceDevelop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) DataSchedule callbacks and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
Performance ManagementPrioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability BuildingKeep abreast of current changes in internal policies and procedures, external regulations which are facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities CreationIdentify potential customers by obtaining information, referrals, and recommendations from existing customers.
BEHAVIORAL COMPETENCIES
Customer FocusBuilds strong customer relationships and delivers customer-centric solutions.
Being ResilientMaintains professionalism in difficult situations and overcomes obstacles without becoming discouraged.
Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations.
Interpersonal SavvyRelates openly and comfortably with diverse groups of people.
Instills TrustGains the confidence and trust of others through honesty, integrity, and authenticity.
Ensures AccountabilityHolds self and others accountable to meet commitments.
PersuadesUses compelling arguments to gain support and commitment.
Communicates EffectivelyDevelops and delivers communications that convey a clear understanding of the unique needs of different audiences.
Plans and AlignsPlans and prioritises work to meet commitments aligned with organisational goals.
Manages ConflictHandles conflict situations effectively, maintaining an open mind.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
Drives ResultsConsistently achieves results, even under tough circumstances.
SKILLS
Direct SalesWork with guidance to maximise the volume and value of direct sales.
Verbal and Written CommunicationUse clear and effective communication skills to express ideas, request actions, and formulate plans or policies.
Computer SkillsSupport business processes and understand standard office equipment and software packages, including Microsoft Office Suite.
Action Planning and Work SchedulingWork with guidance to develop appropriate plans or perform necessary actions based on recommendations.
Writing SkillsUse clear and effective writing skills to express ideas, request actions, and formulate plans or policies.
TOOLS
Telephone System: Avaya
General Education
Must be within DOFA date
Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
Regulatory Exam 5 (Advantageous)
120 FAIS Credits (Advantageous)
General Experience
2 or more years telephonic sales experience (Essential)
Experience in cold calling (Advantageous)
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