Sales Call Centre Agent

Vacancy : Sales Call Centre Agent
Region : Campus/Bosasa
Reporting to : Call Centre Manager
Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically.
Duties & Responsibilities: Selling multiple products to potential sales leads received from various platformsMaking large amounts of outbound calls in a timely mannerHandling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signalsIdentifying customers' needs through probingAchieving minimum sales targetsAchieving a minimum QA (Quality Assurance) and Compliance score of 90%Achieving daily and monthly ARPU targetsAchieving daily and monthly sales conversions (must ask all clients for a referral lead)Achieving daily Talk time & Number of Dials per dayAdherence to call centre "scripts", verifying client information, declaration etc.Seize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by going the extra mileAccurate capturing of sales and clients' personal detailsAccurate scheduling of fitmentsLiaising with clients' via e-mailMinimum qualifications and experience: Matric / Grade 123 years+ experience in a Sales Outbound call centre (telematics experience advantageous),Proven track record of an Outbound Sales Call Centre positionMust be flexible to work/be available on weekends and after hours if necessary1 Saturday per month is compulsoryAttributes: Target DrivenPunctualAbility to multi-task, set priorities and manage time effectivelyExcellent verbal and written communication skillsSelf-motivated
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