Our client within the nursery environment is looking to appoint a Sales Assistant.Welcome customers in a friendly manner, maintain floor appearance, and direct customers to products and goods.
To interact in a meaningful manner with customers throughout the entire sales process.
To perform quickly to respond to customer orders and provide excellent service.
To continuously sell products and services using solid knowledge to prospective clients.
To operate petty cash and payment transactions promptly and accurately.
KPI'sMonthly sales targetsDaily scheduled sales re bookingsQuote-to-close-ratioTurnaround time regarding emailsCustomer satisfaction (no complaints)Revenue per clientClient retention and growthPetty cash reconciliationResponsibilitiesTo attend to incoming calls within X4 ringsBe knowledgeable about the company's products and to answer questions accuratelyIdentify prospective customers to discuss their needs for lead generation and conversion and set expectationsTo emphasize the features of products to highlight/recruit new clients onboard, maintaining positive business relationships to ensure future salesTo maintain accurate and precise cash control regarding petty cash transactionsTo attend to card payments accurately and ensure prompt filing of recordsTo attend to all administrative processes timely and accuratelyTo comply with all company policies and procedures, guidelines and standard operating proceduresTo be always familiarized with Product InventoryTo do stock taking - and to communicate OR place orders for stockTo receive stock and shelve the productsTo access the online QMS SharePoint accuratelyTo interact with service providers in a professional mannerSkills / CompetenciesExcellent Team Player/collaboratorVery strong communication skillsActive listening skillsBeing pro-activeCompetitive/high achievement driveAbility to multi-taskStrong goal clarityPersistence, but subtleGenuine desire to help and being optimisticCommitment to quality customer satisfactionComputer literacy skillsRequirementsMinimum qualification: Grade 12Experience: 2-3 years in a retail sales and/or commercial nursery environment Sales business acumenExcellent customer skillsComputer Literate - MS Office Package