The primary purpose of this role is to provide essential support to the sales department, ensuring efficient operations, sales processes and accurate data management, The Sales Assistant will play a critical role in maintaining accurate records, assisting and supporting the sales team in achieving their goals. Key Performance Outputs Execute Packing Instructions: Implement packing instructions with precision, adhering to established guidelines to maintain quality and accuracy.
Support Data Management & Reporting: Assist with managing master data, generating grower reports, and resolving data-related queries efficiently.
Order Processing: Collaborate with the Sales Planner and Coordinator to process opportunities and orders, ensuring data integrity and timely updates.
Order Fulfillment Verification: Regularly check order fulfillment status, identifying and addressing any sales or operational issues promptly.
Sales Order Creation: Work with Account Managers and Sales Planner to create and process sales orders, ensuring all requirements are met.
Peak Period Support: Provide additional support during peak periods to maintain operational efficiency.
Facilitate Timely Invoicing: Ensure sales orders are processed promptly for accurate and timely invoicing by the Finance Department.
Manage Reallocations and New Orders: Handle order reallocations and generate new sales orders as requested.
Return Authorizations: Assist in generating and processing return authorizations as per company policies.
Pricing & Availability Templates: Prepare and maintain accurate pricing and availability templates to support sales and inventory management.
Credit Insurance Forms: Support the completion of Credit Insurance forms and update information in Netsuite for compliance.
CRM Maintenance: Ensure customer information is accurately maintained and up-to-date in the CRM system.
Sales Lead Management: Capture and organize sales leads from various sources to facilitate effective follow-up.
Ad Hoc Sales Support: Provide flexible support to the sales team as needed to ensure smooth operations.
Credit Card Reconciliation: Perform credit card reconciliations for the sales team, ensuring accurate reporting of expenses.
Feedback Reporting: Compile the "Feedback from the Field" report to inform sales strategies and improvements.
Team Support: Assist the Sales Manager and team with various ad-hoc tasks to meet objectives and operational needs.
Requirements Education/Experience BComm Degree/Diploma with a Marketing/Logistics/International Trade major or similar degree.
Suitable tertiary qualification.
Minimum 1-2 years of work experience.
Functional/Technical Proficiency in using Netsuite or similar ERP systems.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Excellent e-mail etiquette.
Ability to multitask, prioritize tasks and work independently in a fast-paced environment.
Excellent communication skills; verbal and written.
Excellent planning, organisational skills.
Building and maintaining good relationships internally and externally.
Detail and results orientated.
Ability to act with tact and discretion.
