Our client, a top destination in South Africa for certified tech products, where quality, affordability, and innovation come together to enhance everyone's experience, is currently hiring.
(Cape Gate & Tygervalley).Sales:Maximise store sales of hardware, accessories and repair services:Converting in-store walk-in customer enquiries to salesGenerating leads via social media / online classified adverts & engagement with potential leadsGenerating business leads through email and telephonic communication to potential business and consumer clientsFollow up with clients & communicate all potential sales leads to colleagues and the owners where applicablePromote business to business sales and asset rental finance optionsCross-sell and up-sell products and servicesCustomer service consulting:Maximise repair revenue by selling / converting repair services to walk-in and online repair enquiriesDevice book-in, problem diagnosis, repair quotations, done in a timely, accurate and professional mannerRespond to all customer queries, quote requests and complaints via email, telephone or in-store in a timely and professional manner, taking individual and collective responsibility to resolve issues convert queries into revenueEnsure all processes, checks, diagnosis, required paperwork and due follow-up with colleagues and clients are doneManage client expectations throughout all engagementsStock procurement:Maximise store turnover and profitability by searching for Apple hardware stock online, on classified sites and making realistic offers to email, telephonic and walk-in customers (offers to be in line with latest buying guide, using commercial discretion as required)Ensuring all stock procured are accurately QC'ed, required client paperwork received, payment arrangements made, and stock booked into stock and accounting systems (Vend / Xero)Exercise discretion on which stock items the store requires, etc.Order required spare part and accessory stock from wholesale suppliers and informal traders as requiredStore Administration:Manage store inventory by receiving, creating (where required) and booking in stockEnsure all stock purchased from wholesalers, retail clients and informal traders are booked in, quality checked, notes and paperwork completed and all stock and accounting system processes followedUndertake monthly stock-takes and associated recon processesDaily cash-ups, Vend opening and closing reconciliationsAny other admin tasks as requiredGeneral:Ensure all stock is professionally merchandised in line with expectations of a high tech consumer electronics storeEnsure store is clean and stock professionally presented at all timesMaintain positive staff morale and respect colleagues, superiors, customers and suppliersPerform ad hoc tasks as required by the store teamMaintain and promote the brand reputation and customer experience at all timesPlease be aware that the hours are determined by retail operations, and you will need to work on a shift rotation schedule.
To be considered for an interview, you should have a strong passion for technology and customer service.