Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service, and technical solutions for the mining and construction industries.
Applications include rock drilling, rock cutting, loading, and hauling, tunnelling, and quarrying.
The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The purpose of this role is to actively promote and sell parts, tools, and service to support customers in alignment with their needs in an efficient manner.
Key Responsibilities Actively promote and sell parts and services to support customers with their needs.
Identify and follow up on sales opportunities to convert quotations to orders in-line with customer needs.
Process customer orders timely, expedite, and follow through until the order is delivered.
Maintain a high level of proactive call availability and follow-up activity to produce a high level of output to reach sales targets.
Resolve system and/or order issues as and when picked up to support customers in planning production and maintenance activities.
Report and escalate customer critical orders/inquiries to the Logistics and/or Technical Solutions teams and keep the customer informed of progress on such escalated orders and/or inquiries.
Generate and disseminate relevant reports to specific stakeholders (e.g.
back order report etc).
Conduct cold calling to acquire new customers.
Profile Required Relevant post Matric qualification is advantageous.
Sales experience in a mining environment is advantageous.
3 - 5 years' customer call centre experience in a fast-paced sales environment.
Knowledge of the processes, tools, and techniques for selling goods and services over electronic channels.
Ability to organize, prioritize and complete multiple tasks under tight time constraints.
Ability to communicate effectively with stakeholders in writing and/or verbally.
High level of professionalism, honesty, and integrity.
Ability to analyse data and provide insights.
Physically and medically fit to work in a mining environment.
Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we, however, thank you for your interest in our company.
In-line with our Employment Equity (EE) Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.
Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements.
We offer an interesting role in an international business environment as well as opportunities for professional development.
At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.
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