Reference: PTA000148-CDW-1Our Client is looking for a Sales Operations Manager, located in Silverton, within the Automotive Financial Products Sector.Duties & ResponsibilitiesPosition SummaryThe Sales Operations Manager is directly responsible for the management of the Field Sales Managers and sales support in selling of Ford Protect products to all dealers and distributors across Southern Africa, Middle East and Sub-Saharan Africa. The successful incumbents will have product knowledge relevant to extended warranty, maintenance and service plans. The Sales Operations Manager will also be responsible for managing and assigning in-house training as well as on-site dealer training and support where required. Build dealer loyalty and increase dealer satisfaction through partnership, professionalism, trustworthiness, sincerity, a positive attitude and a business-like appearance in every customer experience.Minimum RequirementsMatric / N3 Certificate RE1 and RE5 TertiarySales Qualification and/or CertificationDesirable 5 -8 years experience in selling Finance and Insurance products - under supervision if not yet FAIS accreditedIn possession of RE1 and RE5 certification5 -8 years of Account Management experience within the Short-term Insurance and Automotive IndustriesAutomotive industry-specific product knowledge and application is a mustSolid knowledge of the operational requirements within the Finance and Insurance IndustrySolid understanding of the review process with regard to the generation of 2nd gross income within the Finance and Insurance IndustryFirm understanding of the South Africa Short Term Insurance Regulatory Framework and related legislations.SkillsAchieving High Standards, Effective and accurate with automotive sales calculations, Effective problem-solving skills, Adaptable and flexible, Able to perform multiple tasks effectively, Working Effectively with Others, Empathetic to dealers and their problem situations. Communicates effectively, especially in problem situations by phone, e-mail, and face-to-face. Exhibits a team attitude towards management and peers. Able to effectively negotiate and sell at a retail level. Applies active listening techniques. Able to effectively resolve conflicts. Sensitive to diversity and various cultures. Managing Pressure and Complexity: Manages time productively, Maintains composure and perspective in difficult situations, Plans and organizes effectively.ResponsibilitiesSupport the development of the local business management function in alignment with the regional strategy.Assist the local Business Management Manager to implement, administer and support the Business Management system.Collect financial data from dealers.Analyse dealer data quality and provide coaching to accountants to improve the quality of financial reporting.Support dealers in developing their Chart of Accountant and other accounting-relevant topics.Map dealers Chart of Account to Business Management system Chart of Account and ensure the ongoing quality of this mapping.Upload dealers financial data to Business Management system.Calculate Benchmark and network consolidations.Prepare and communicate monthly dealers BM reports.Analyse BM reports and provide comments.Produce Monthly and Quarterly Network Performance reports and commentaries.Prepare Ad-hoc reports when required.Package & RemunerationR 30000 - R 35000
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