MiWay is a direct financial services company. We are passionate about service excellence, convenience, and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – we are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability, and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Manages individuals within a team, e.g., call centre agents/consultants within the communication centre. Ensures that the team reaches targets by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes, and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum RequirementsGrade 12 / Standard 10Tertiary qualification will be beneficialRE 5 CertificateFully FAIS Accredited (150 Credits)2 years' experience in a management roleAchieving set KPIs set out by businessReporting on performance daily/monthly to the Line ManagerData analysis, identifying and presenting viable solutionsMentor and train sales advisorsCreating strategic sales plans and implementationSelf-starter, self-motivated, and self-disciplined with a proven track recordSound understanding of business and business developmentSales target driven with an ability to see opportunity and open doorsStrong written and verbal communication skillsPractical and effective communicator, able to communicate at all levelsStrong service and problem-solving skillsAbility to multi-task and cope under pressureAbility to work independently and as part of a teamCommitment to personal and team goalsCreative and innovativeProfessionalismKnowledge and SkillsDrive leads and service targetsCoaching, quality, and complianceReporting and communicationManagement of employeesPersonal AttributesDecision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyPlans and aligns - Contributing independentlyDirects work - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
At MiWay, we believe in cultivating a positive and dynamic working environment that gives you the freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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