MiWay is a direct financial services company. We are passionate about service excellence, convenience, and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – we are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability, and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential information regarding products and services. Predictive dialing may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.
Minimum Requirements• Grade 12 / Standard 10
• Tertiary qualification will be beneficial
• RE Certificate
• Fully FAIS Accredited
• 2 – 3 years experience in a Sales call center environment
Knowledge and Skills• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation
• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently
Core Competencies• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently
• Self-managed
• Well spoken
• Active listening skills
• Self-motivated
• Adaptability
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels
• Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Team player
• Problem analysis and problem solving
• Commitment to personal and team goals
• Strong service and problem-solving skills
Turnaround TimeThe shortlisting process will only start once the application due date has been reached. Applications close on the 24 October 2024. Our Commitment to TransformationAt MiWay, we believe in cultivating a positive and dynamic working environment that gives you the freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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