Key Performance AreasManage all sales orders in alignment with the 99%+ On Time In Full TargetPromptly escalate and handle sales orders that cannot be fulfilledProactively pull forward maximum sales orders to drive sales volumesTrain, coach, and provide constructive feedback to team membersConduct team talks and individual discussions while setting clear goalsEvaluate team and individual performance against established goalsOversee the activities and performance of the sales administration teamVerify order accuracy and process sales orders accordinglyAccurately load pricing information and communicate price notifications to clientsRegularly manage product planning online - daily and monthlyCompile and send monthly and weekly sales reports to the Commercial teamLiaise proactively with other departments regarding changes and instructionsCommunicate with management and contract customers regarding product demand, order confirmations, pricing, deliveries, and any queries receivedHealth and SafetyParticipate in safety forums created by Soill for example safety meetings and safety talksFollow-up on any activities assigned through safety meetings / committees / representatives / managementReport all safety incidents to the relevant peopleAttend safety education and refresher programmesComply with safety policies and procedures at SoillDistribute safety information as and when requiredWear protective clothing (where applicable) at all timesEmployee Management and DevelopmentEnsure overall compliance to relevant procedures and policies.Ensure that all team members have clearly defined job profilesRegular goal review completed to assess achievement of resultsSupport, coaching and mentoring is continuously provided to ensure that objectives are metEnsure that development plans are in place for each employeeAppropriate allocation of resources to meet operational demandsEnsure that events/activities taking place in the team are effectively communicated within teamEnsure adequate succession planning in order to meet ongoing and anticipated business requirementsQualification and ExperienceRelevant qualification in Sales Management or Customer Service Management recommended.A minimum of 3 years' relevant working experience in a customer sales or service management environment.Knowledge, Skills, and AttributesEffective verbal and written communication and presentation skillsStrong administration and time management skillsComputer literacy in MS Office package with specific reference to MS ExcelStrong communication and interpersonal skillsAbility to work effectively in a team and collaborate with cross-functional departmentsDriven and self-motivated with the ability to work independently and meet deadlinesPlanning and organizingSOILL VALUESOwnershipAccountability and ResponsibilityRespectWe treat others how we want to be treatedStrengths-FocusedTogether we achieve moreCreating a high performance cultureTransparencyOpen and Effective communicationIntegrityWe walk our talk
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