&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.
Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function.
For this reason we choose &Beyonders very carefully they are the strength and the future of this company.
KEY OUTPUTS:Achieves and exceeds monthly budgets (sales, gross profit, spend per guest).Work closely with the lodge team to proactively anticipate guests needs.Handle guest queries or complaintsTrain and work with all team members assisting & relieving in the safari shop to maintain seamless operations in the shopMaintain the Merchandising and styling of the safari shopFollows the Safari Shop merchandising BOPS to apply the And Beyond brand standards and merchandising principles in the shopStock managementResponsible for the management and control of the stock inventoryGiving weekly feedback on sales and guest comments.Carry out monthly stock takes (or whenever required) and minimize stock variances Proactively communicate with the Safari Shop Central team to order more stock,Accurately records all transactions in PAN for guests and staff alikeAccurately records all stock movements in PAN in and out of the shopFollows all the systems and procedures set out by Safari Shops Central team Follows IT procedures as set out by the IT departmentLodge duties as requiredAssist in checking guests in or out if neededEnsure all telephone calls and radios are answered timeouslyAccountability for cash and administrative errorsDoing detailed & accurate handovers with co workersAssist finance with invoicing if needed.Reporting to the Lodge Manager and the Group Safari Shop Manager. SKILLS REQUIRED:As the Safari Shop manager you are an integral part of the lodge team and as such may be required to host dinners/lunch if and when needed.Communication skills - with guests and fellow staff membersStandard of your work must exceed the standard of the lodge
Good organizational abilityLateral thinking abilityKNOWLEDGE REQUIRED:HospitalityEnvironmentThe surrounding communitiesThe countryCompany Knowledge (&BEYOND as well as Wild Impact)Pan Hospitality knowledge is advantageousValid South African Drivers licensePREVIOUS WORK EXPERIENCE REQUIRED:Experience in the service industry especially in dealing with guests and staffPrevious Panstrat or QuickBooks experience an advantagePERSONAL CHARACTERISTICSPassionate about guest delightAble to create new ideasAble to handle pressure, and still operate effectivelyEnergetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standardsGood interpersonal skills able to function as part of a teamAttention to detail and initiativeDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire othersThis is a permanent live-in position, based at Ngala Tented Camp.
Transport to/from leave cycles is the successful candidates own responsibility.