Operational Management: Oversee daily operations of the lodge or camp, ensuring smooth functioning across all departments. Manage guest check-in and check-out processes, ensuring a seamless experience. Guest Relations: Cultivate positive relationships with guests, addressing inquiries and concerns promptly. Organize and tailor guest experiences based on feedback and preferences. Staff Management: Recruit, train, and supervise staff, ensuring high standards of service and hospitality. Conduct regular staff meetings to foster communication and team spirit. Financial Oversight: Manage budgets, monitor expenses, and ensure profitability of lodge operations. Implement marketing strategies to attract guests and enhance the lodge's reputation. Activity Coordination: Schedule and organize safari activities, including game drives, walking safaris, and cultural experiences. Head Guide Responsibilities: Leading Guided Tours: Conduct informative and engaging guided walks and drives, educating guests about wildlife, flora, and ecosystems. Ensure guest safety during excursions, managing risks and providing first aid when necessary. Wildlife Tracking: Utilize tracking skills to locate and identify wildlife, enhancing the guest experience with informative commentary. Environmental Education: Teach guests about conservation efforts, sustainability practices, and the importance of protecting natural habitats. Guest Engagement: Build rapport with guests through storytelling and personalized interactions, creating memorable experiences. Equipment Management: Ensure all guiding equipment (e.g., first aid kits, binoculars) is well-maintained and available. Qualifications Education: Degree in Hospitality Management, Wildlife Biology, Ecology, Environmental Science, or a related field. Experience: Previous experience in a managerial role within the hospitality industry. Proven experience as a guide in a safari or wilderness context. Certifications: FGASA or equivalent guiding certification; First Aid and CPR certification; advanced drivers license (if required). Skills Leadership: Strong management and team leadership abilities. Communication: Excellent verbal and written communication skills for engaging diverse audiences. Problem-Solving: Resourceful and quick-thinking in addressing challenges. Knowledge: In-depth understanding of local wildlife, ecosystems, and conservation issues. Physical Fitness: Good physical condition for leading hikes and outdoor activities. Personal Attributes Passion for Nature: A genuine love for wildlife and the environment, with a commitment to conservation. Positive Attitude: Friendly and approachable demeanor that fosters a welcoming atmosphere. Adaptability: Flexible and able to handle changing situations and guest needs. Qualifications for Safari Manager Education: Degree in Hospitality Management, Business Administration, Tourism, Wildlife Biology, or a related field. Experience: 5 years of experience in hospitality management, preferably in a safari lodge or similar environment. Proven track record in managing teams and operations effectively. Certifications: Certifications in hospitality management or tourism may be advantageous. Basic First Aid and CPR certification. Skills: Strong leadership and organizational abilities. Excellent communication and interpersonal skills. Financial management skills, including budgeting and revenue management. Knowledge of guest relations and service excellence. Qualifications for Head Guide Education: Degree or Diploma in Wildlife Biology, Ecology, Environmental Science, or a related field is preferred but not always mandatory. Experience: 3-5 years of experience as a guide in safari or wilderness settings. Experience in wildlife tracking and outdoor education. Certifications: Field Guide Association of Southern Africa (FGASA) or equivalent guiding certification. First Aid and CPR certification. Additional certifications in wilderness survival or outdoor leadership can be beneficial. Skills: In-depth knowledge of local flora and fauna, ecology, and conservation principles. Strong communication and storytelling abilities to engage and educate guests. Physical fitness and stamina for leading hikes and outdoor activities. Problem-solving skills for handling unexpected situations.