Safari Expert

Client Experience Client liaison and relationship building Advising clients on basic visa requirements. Arranging of gifts Pre, during and post trip support and client communication. Reminders; arranging and bookings Pre and post travel communication / mailers, e.g., welcome and home mailer Complaint management e.g., amending services where required. Costing Bookings Management Sell add on or additionally recommended services. Processing of Refunds refunds and changes. Final documentation review and sending of documentation to clients Third Party liaison Work closely with suppliers / product to resolve issues pre or during travel Qualifications: Matric Diploma in travel and tourism or Relevant tertiary qualification (advantageous) Experience: Minimum of 3-5 years Travel Industry experience Professional email and telesales communication Customer service experience Ability to work on Hub Spot and Safari Portal Skills and Behaviour Deciding and initiating action Persuading and influencing Presenting and communicating Planning and organising Working with people Exceptional written and verbal communication skills Good listening skills Learning and researching Delivering results and meeting customer expectations Adapting and responding to change Coping with pressure and setbacks Seamless administration and organizational skills Creativity