Saas Specialist (Customer Success Consultant)

Qualifications:
BSc degree in business / finance / computer science

Requirements:
3 years in a consulting space within project management, implementation management, and fraud management
Customer success experience
Access management experience
JSON, Tableau, Looker / Databricks

KPAs:
Identify opportunities and challenges and consult with clients to develop solutions
First line support for day to day operational and technical questions for standard support clients
Assess service statistics
Prepare reports
Manage and track issues to ensure accurate resolutions
Provide support across fraud and identity platforms
Respond to customer tickets

Apply now!