Route Controller Kraaifontein

Role OverviewThe role will be responsible primarily for primary distribution risk management, live route tracking, and execution management. Additionally, the role will support secondary distribution business units.Duties & ResponsibilitiesPart of this role's responsibilities will include tracking routes, alert management, exception management, escalation, expediting, trending & analysis, communication with drivers and depots, and improving the productivity of operational teams.Daily, Live Execution Management of all routes for assigned Business Unit (BU)Route Execution & Tracking:Live visibility and tracking of all routes within the BU on Cella TrackTracking and investigation of all "Late" routesTracking Route Compliance, Planned vs Actual KM, and Planned vs Actual TATAlert & Exception Management:Managing risk alertsAcknowledgement & resolution of alert pop-ups on Cella for applicable BUDriver communication and relationship managementDriving corrective action with driversEnsuring correct escalation processes are being followedMaster Data:Be aware and keep a log of all master data or system issues that might cause inaccurate route trackingFull understanding of all Control Tower master data fieldsCheck Route Compliance, pick up KPI exceptions, fix, and escalate where requiredEnd-of-shift report to CT ManagerDesired Experience & QualificationsQualifications:Matric or equivalentAdvanced Studies (Tertiary Diploma/Degree) advantageousExperience:Minimum of 2 years' experience in operations in a transport environmentComputer Literacy (MS Office, Outlook)Specific industry experience beneficialExperience with the functionality of TMS systemsNon-negotiable: Own reliable transport to accommodate night shift hoursDisplaying a clear interest in transportationMust be able to work night shift, weekends, and public holidaysExcellent communication skills (English, verbal and written)
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