Reports to:Floor Manager
Purpose:To Manage the Risk and FICA department.
Essential Functions:
Identifying fraud syndicates;
Assessing clients;
Overseeing FICA and ensuring we stay in-line with FIC regulations;
Auditing bets;
Monitoring retail;
Ensuring no abuse;
Monitoring of back offices, to ensure correct information is reported;
Liaising with Payments, Audits teams and compliance;
Liaising with gambling boards in regards to any complaints;
Address all major customer complaints;
Manage team performance and conduct;
Ensuring that all SLA's are met;
Ensuring a zero-handover policy;
Managing teams and rosters accordingly;
Introducing new Protocols and Procedures;
Ensuring AML and CFT are monitored closely;
Identifying and reporting issues and losses on casino and sports bets;
Oversight of supporting departments on the floor;
Monitoring of all systems and activities of all staff;
Shift Work.
Skills, knowledge and other requirements:
Good telephone etiquette;
Good command of English language (read, speak and write);
Able to focus for extended periods of time;
Able to manage time effectively;
Willing to assist;
Ability to respond appropriately to unexpected challenges and shifting priorities;
Ability to work on multiple tasks simultaneously;
Excellent understanding of FICA & FIC regulations;
Keeping abreast with AML and CFT requirements;
Minimum six (06) months experience in placing of horse racing and sports bets;
An understanding of bookmaker operations;
Experience and knowledge of the following systems: MS Office; Internet and Turfsport.
Requirements: Experience, Education and Other:
Grade 12 (matric certificate required);
Tertiary Education (Advantageous);
Risk Management Qualification (Preferred);
3-5 years' experience in a betting company (an advantage).
Benefits include but not limited to:
Hybrid work model;
Competitive CTC remuneration includes;
Medical Aid;
Group Life Cover;
Retirement Annuity;
Annual performance-based bonus;
Recognition and Rewards programmes;
Long Service Recognition.
Application Information:Responses to be sent to ******, with the job title in the subject line.Recruitment will be in line with the company's employment equity targets.
Job Type: Full-time
Pay: R35000,00 per month
Experience:
6 months: 2 years (Required)
Application Deadline: 2024/09/11
#J-18808-Ljbffr
