AREAS OF RESPONSIBILITY: Customer Experience • Be professional • Manage customer interactions, complaints and requests • Optimise selling space and drive replenishment to ensure stock availability • Conduct floor walks to ensure housekeeping disciplines are adhered to Store Profitability • Sales - meet or exceed targets • GP - reduce wastage & improve stock accuracy within benchmarks • NP - reduce controllable expenses in line with budgets • Interpret Income Statement information and formulate and implement action plans • Identify challenges, trends and opportunities to drive continuous improvement Store Disciplines & Productivity • Ensuring that monthly store audit benchmarks are achieved and improved upon Risk Management • Effective stock control and stock management • Effective cash handling procedures and controls Lead, develop and retain team members • Performance development culture and team effectiveness • Leading, developing and coaching the team • Basic IR JOB SPECIFICATIONS: • Grade 12 • Business/Admin qualification - a retail management diploma or degree would be advantageous • Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience) • A genuine interest in health and wellness - brand ambassadors • Fully computer literate • Strong written and verbal communication skills • Ability and willingness to work weekends and extended retail hours • Proficiency in stock management, cost control and cost management • Own transport essential • Competency Assessment Achieved OFFER: • Remuneration based on a 'cost to company' model and performance incentives.
• All permanent team members are required to join the company's provident fund and risk benefit.
• Medical aid options are available.
• 20 days annual leave • Birthday leave • Team member discounts on in-store and online purchases • Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)