It Operations And Service Delivery Manager

IT Operations and Service Delivery Manager - 12 Month Contract  Minimum Requirements: Matric (Grade 12) Bachelor's degree in IT, Computer Science, or a related field.
(Related technical qualifications, based on technical assessment outcome) Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
Strong communication, leadership, and problem-solving skills.
Clear examples of previous track record.
Responsibilities: Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
Collaborate with cross-functional teams to optimize service processes.
Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
Stay updated on Microsoft products, services, and best practices.
Foster strong client relationships by understanding their needs and expectations.
Implement customer-centric strategies to enhance satisfaction and loyalty.
Lead and motivate a team of IT professionals.
Provide coaching, mentorship, and performance feedback.
Collaborate with vendors to ensure seamless service delivery.
Participate and drive contract negotiations and manage vendor relationships.
Identify areas for efficiency gains and implement process enhancements.
Drive continuous improvement initiatives.