Job Summary: To lead retail operations for the brand within South Africa according to the purpose, vision and values whilst driving retail priorities, maximizing turnover and ensuring consistent, Brand-aligned customer experience across the country Purpose, Values, Culture: Communicate business purpose and values Develop, communicate and drive retail strategies and operational goals Ensure that all store people have a clear and consistent focus Drive consistent, Brand-aligned customer satisfaction Retail Operations: Design tools & processes to ensure that all operational activities support an efficient, easy customer experience Ensure that facilities, equipment, tools, systems, security and physical environment are conducive to optimum performance Ensure that stores SOP's are well and consistently communicated Facilitate appropriate technical/ functional training Ensure that Store/ Area managers have the required tools to manage well Facilitate effective engagement between stores and HO Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate Ensure that the necessary OHS regulations are adhered to Develop, update & submit weekly & monthly reports as required People: Develop and manage the process to ensure that stores are well staffed and that contingencies are in place Talent management & succession planning Ensure role clarity and effective goal-setting Drive in-store training programme to build front-line capability Monitor the application of the 'HR Value Chain' & adherence to people related SOP's Develop, update & submit weekly and monthly reports as required Financial Management: Develop financial performance parameters, goals and targets Develop, update & drive Country plan Manage and drive revenue, quantity, margin and operating income targets Develop & Submit weekly and monthly reports as required Ensure that the relevant regulatory/ statutory requirements are adhered to e.g. VAT, Employee PAYE Sales and Marketing: Brand management Key customer relationship management Public relations Ambassadorship Develop promotional initiatives Partner with Merch to ensure that VM standards are adhered to Create tools to ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping Education and experience: Grade 12 Relevant Tertiary qualification advantageous 3 5 years relevant experience Experience in the premium fashion industry Perks & Benefits You get to work for a rapidly expanding distributor with aspirational brands Gym & Shower facilities Personal Trainer Yoga Pension Fund Medical aid with Gap cover Staff Allocation (R12 000 Retail Value per annum). Staff discount (50% off for you and your family across all the brands within the group) Healthy Lunch subsidy Company performance incentive scheme Long-service incentives Holistic Employee Wellness programme The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture. Should you not be contacted regarding this position within 3 weeks from the closing date, please regard your application as unsuccessful.
