Retail Branch Manager Jhb - Bedfordview (Automotive Parts & Services)

Person requirements:MatricMin 5 years retail branch management experience in the same or similar/related industryEssential customer service and communication skillsAppropriate product and application knowledge, including ability to read technical brochuresValid drivers licenseComputer literate: MS OfficeLeadership skills & results orientationDuties Required:Achieving key branch KPIs in respect of sales; stock level; staff performance; order management, general administration and supply chain management.Manage staff performance across all the departments: including all-round job performance, discipline, training, attendance and staff morale.Stock Control: Daily and monthly stock counts; Stock reporting on stock shortages and discrepancies and resolution thereof; dealing with warehouse and dispatch about stock discrepancies in respect of receiving and delivery.Handling of all exports together with the relevant paperwork and export documentationFollowing general operational procedures and health and safety rules and standardsManaging Customer Service: including managing quotations, effective handling of customer complaints, accurate technical advice and ensuring warranty information, manufacturing specifications, care and maintenance of merchandise is communicated at purchase.General Branch Administration: Including cash, debtors and creditors management, sale documentation is complete according to policy and lodged with HO, dealing with expense claims and IBTs.