Assistant Manager - Retail Food Store - Three RiversAs our Company expands, we are looking to hire Retail Assistant Managers for our Retail Store!The purpose of the role is for the Retail Assistant Manager is to provide assistance to the Retail Manager in regards to the oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.The Retail Assistant Manager will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.QUALIFICATIONSGrade 12 (Non-Negotiable)Diploma/Degree in Retail or Business or related qualification will be advantageousEXPERIENCEMinimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.KNOWLEDGE REQUIREDPrior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, etc.Knowledge and understanding of FMCG environment and related legislation.Management of perishable products with short shelf life especially in meat industry.Basic Understanding of retail consumer behaviour and purchasing trends.Basic Understanding of the retail and meat market.SKILLS REQUIREDExcellent verbal and written communication skills.Proficient in MS Office Suite.Demonstrable analytical skills.Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter.Key Performance AreasStock ReceivingStock controllingHousekeepingEmployee ManagementStore OrganisationCash ManagementCustomer ServiceSystem AdministrationStock Management Responsibilities:Place orders with factories and other suppliers.Follow up on orders.Manage deliveries, delivery dates and stock upon arrival.Manage stock order volumes.Receive ordered stock.Report delivery shortfalls, and damages.Follow up on non-received stock.Capture received stock on Meat Matrix.Daily stock levels reporting.Run stock depletion reports.Balance off with stock receiving.Manage stock levels threshold.Manage stock shrinkage: stock losses/damages/dumpings.Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, aisles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.Always maintain high level of HACCP standards throughout the store.Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.Employee Management Responsibilities:Employee Recruitment.Onboarding and Induction of new employees.Training and Development.Employee Relations (Discipline in the workplace).Performance Management.Employee Wellness.Employee Motivation.Customer Service Responsibilities:Deliver excellent service to ensure high levels of customer satisfaction.Create a store that meets local needs by building an understanding of customer-product preferences.Manage and analyse customer complaints to get insights for improvement of customer satisfaction.Be the custodian of customer experience and lead brand loyalty.Responding to customer complaints and comments promptly and accurately.Security Responsibilities:Manage staff clockings via ERS.Maintain and understand the system Meat Matrix.Manage and maintain CCTV cameras.Ensure availability of physical security guards in store.Manage the alarm system internally.
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