Restaurant at a high-end Estate close to Constantia is looking for a Restaurant Assistant FOH Manager. As the Assistant Front of House Manager, you will play a key role in the smooth and efficient operation of the restaurant's front of house. Working closely with the Front of House Manager, you will focus on delivering exceptional service, managing staff, and enhancing the overall guest experience.
Responsibilities:
Assist in managing daily front-of-house operations to ensure smooth service and high standards.
Supervise, train, and support front-of-house staff, including managing shift schedules and monitoring performance.
Deliver professional, prompt, and courteous service to guests, creating memorable dining experiences.
Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively.
Maintain cleanliness and organization across dining and reception areas.
Coordinate with the kitchen and bar staff to ensure seamless service and team collaboration.
Manage reservations and optimize seating arrangements to maximize operational efficiency and guest satisfaction.
Uphold and enforce health, safety, and sanitation standards in compliance with regulations.
Support marketing and promotional efforts to enhance the restaurant's visibility and attract new patrons.
Oversee inventory management and order supplies as needed for smooth operations.
Perform other duties as assigned by the Front of House Manager.
Requirements:
Proven experience as an Assistant Front of House Manager or in a similar role within a high-end restaurant environment.
Strong leadership, organizational, and team management skills.
Excellent interpersonal and communication abilities.
Ability to remain calm and professional in a fast-paced, high-pressure environment.
Strong problem-solving skills and attention to detail.
Proficiency with restaurant management software and POS systems.
Flexibility to work shifts, including evenings, weekends, and holidays.
A hospitality management diploma or equivalent qualification is preferred but not required.