The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US?Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.DescriptionYou will be responsible for responding to communications from guests, travel agents, groups and referral networks concerning Reservations queries arriving by mail, telephone, fax, or through a central reservation system. You will be responsible for coordinating all reservations, creating and maintaining reservation records, preparing and sending invoices and confirmations, and promptly processing any cancellations and modifications. Follow up on enquiries and getting payment.Minimum Requirements:MatricHospitality Management Qualification or similarAt least 2 years' experience as a Reservationist, preferably for multi-property sitesExcellent Computer Literacy Skills with MS Office and a typing speed of at least 60 wpmExperience in preparing quotes, letters of confirmations, etc.Experience on a recognised Hotel Property Management SystemAdvanced Computer Literacy skills with a working knowledge of MS OfficeHands-on Problem Solving approach and the ability to remain calm under pressureAbility to work as part of a team, as well as independentlyGreat attention to detail and sound financial acumenPresentable and well spokenSelf MotivatedExcellent telephone mannerTeam PlayerAbility to work shifts, weekends and overtimePrepared to work shifts at hotel level as and when requiredPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
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