Job Description - Reservations Supervisor (HOT0B1NX)Job Number:HOT0B1NXWork Locations:Canopy by Hilton Cape Town Longkloofc/o Kloof Street & Park RoadCape Town 8001A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.What will I be doing?As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:Assist in the day-to-day operations of the Reservations DepartmentManage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all timesUnderstand seasonal and historical trends and work within them to ensure maximum occupancy and average room ratesIdentify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessEnsure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contractsEnsure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfactionMonitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamworkAssist in the recruiting, managing, training and developing of the Reservation teamWhat are we looking for?A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Good organisational and administration skillsPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceConfident telephone mannerHigh level of IT skillsExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Knowledge of the hotel property management systemsPrevious experience in the Reservations/Sales function within the hotel/leisure sectorRelevant degree or other qualification in a business disciplineWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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