Reservations / Receptionist (Timeshare Industry)

We are seeking a friendly and efficient Reservations/Receptionist to join our team.The Reservations/Receptionist plays a vital role in ensuring the smooth operation of our lodge by managing reservations, greeting guests, and providing outstanding customer service.This position requires excellent communication skills, attention to detail, and a passion for delivering memorable guest experiences.Ensure maximum unit occupancy on available rental units.Runs specials to maximize revenue income.To update and maintain the Rentals waiting lists, payments, and bookings, in order to provide updated information for the weekly arrivals.Respond to all rental queries in a timely manner.Follow up on rentals made and cancel bookings that did not pay within the prescribed time.Ensure rental units available are recorded on the reservations system.Daily allocation of rental payments received from online reservation booking platforms as well as any card / eft payments.Prepare yearly rental rates.Prepare and submit weekly and monthly reports.Ensure rental rates are updated on all online reservation platforms.Ensure company information is correctly advertised and updated on online reservation platforms.Ensure weekly and monthly rental targets are met.Prepare yearly timeshare weekly calendar.Sort out any double bookings as and when they arise.Assist Reception office in daily duties, guest service, check in, check out, daily cash up and any administration work that will be required from you Requirements: Must have a minimum of 3-years' experience in Self-catering Reservations and Reception duties within the hospitality industry.Planning, executing, monitoring, and reporting skills.Bilingual in both English and Afrikaans with good writing skills.Computer skills – Cimso Innkeeper, Microsoft Word, Excel, and Outlook.Solid interpersonal skills.Individuals with Timeshare experience will get preference.