Hospitality and Outdoor - New Vacancy – Reservations Manager
Luxury private game reserve in the heart of the Karoo. Sleeping a total of 40 pax, within a big 5, environmentally sustainable lodge. The main drive of the lodge is conservation of wildlife and vegetation.
Please note if you are a resident of Graaff-Reniet, you have the benefit of residing off-site.
Requirements for the Reservations Manager
3-5 years of experience in reservations within the hospitality industry
Knowledge and hands-on experience of PAN Hospitality software preferred
Excellent written and verbal English
Strong organizational and time management skills
Ability to work independently and as part of a team
Willingness to work in a remote, lodge-based setting
Additional customer service experience advantageous
Microsoft Excel proficiency advantageous
Duties
Being a professional, friendly, courteous and efficient first point of contact for guests who have booked at or are enquiring about making bookings
Managing the reservations process from start to finish in line with booking terms and conditions and standard operating procedures
Ensuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst exceeding guest expectations
Building relationships with tour operators and travel advisors by providing accurate, detailed information that serves their guests in a timely manner.
Optimising conversion rates of enquiries into bookings
Developing bespoke itineraries for VIPs and themed trips
Overseeing dissemination of correct rates and booking terms and conditions on online platforms
Regular reporting on sales, income due, new business, enquiries and booking releases
General office and administrative duties related to the smooth running of the reservations office
Package on offer
Live-in/ Live-out
Remuneration and benefits will be market-related and in accordance with experience and qualifications
Reporting to General Manager
Starting Date: ASAP
To Apply: apply below .za
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