Reservations Foh

You are the beginning of an exceptional guest experience.
As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
Summary of Responsibilities : Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer exceptional, friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
Update reservations ensuring a flawless check in and check out process.
Answer telephone and email inquiries in a timely manner.
Assist guests regarding hotel facilities in an informative and helpful way.
Take ownership of the guests request and ensure follow up according to the hotels standards.
Follow department policies, procedures and service standards.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests, enter rooming lists, and update accurate information in the system.
Other duties as assigned.
Qualifications Computer literate in Microsoft Window applications required.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Guest focused personality is essential; experience is an asset.
Preferably prior experience working with Opera or a related system.
Strong interpersonal and problem-solving abilities.