This role handles reservations enquiries and bookings for a 5* Lodge in a timely and professional manner with the goal of achieving or exceeding reservations targets by maximizing all sales opportunities.
Qualifications / Experience
Excellent communication skills, both written and verbal
Excellent command of the English language
Minimum 3 years' experience in a similar appointment with specific reservations experience in lodges
Excellent interpersonal skills
Excellent computer skills
Excellent financial awareness
Behaviors / Skills
Personal approach and high level of customer service and support
Sense of ownership and pride for the guest experience
Excellent telephone and email manner
Excellent communicator
High sense of responsibility
Proactive and committed to the business' interests
Works under own initiative
Team oriented and a team player
Works well under pressure and naturally goes the extra mile
Able to multitask
Strong organizational and administrative skills
Plans and organizes effectively
Flexible manner and willingness to assist
Performs job functions with attention to detail, efficiency, and accuracy.
Assertive and proactive
Willingness to learn
A sense of fun and understanding of the Lodge's way of doing things
Realistic expectations of bush life
Duties & Responsibilities
Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines
Providing accurate and relevant information about room options, availability, packages, and specials
Checking availability of accommodation or flights on the guests' desired travel dates
Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
Following up on provisional reservations
Updating and maintaining our client database
Issuing invoices, processing payments, and sending confirmation details to guests
Sorting out any issues that may arise with reservations
Providing support to guests who may need to amend or cancel a reservation
Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
Ensuring all guests' requests such as booking excursions, treatments, etc. are actioned and accurately detailed on HMS
Booking Federal Air flights and road transfers for guests as required
Creating and updating guest profiles for identified VIP & repeat clients
Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests
Maintaining a good rapport with guests
Remuneration and Benefits
Permanent employment
Basic monthly salary (to be discussed in the interview)
Live-in basic furnished accommodation (possible sharing)
R2325.00 food allowance at Stores over and above salary
Medical Aid - company contribution 50% (after 3-month successful probation period)
Pension Fund - company contribution 50% (after 3-month successful probation period)
Share of gratuities left by guests
1% company revenue gratuity
20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
Leave cycle: 4 weeks on and 2 weeks off
To apply for this position, please forward a comprehensive CV as well as supporting proof of qualifications to apply below .za
If you don't get feedback on your application within 7 working days, please regard your application as not shortlisted.
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