Work Location:180 Garsfontein Road, Ashlea Gardens, PretoriaRemote Working:2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)Job Purpose:Conduct research, bench studies and user studies with the required documentation, to prove the efficacy of products in accordance with regulatory and legal requirements.Minimum education (essential):M.Communication Pathology in Audiology (or studying towards)Minimum applicable experience (years):1 - 2 yearsRequired nature of experience:Audiological research: design and implementation Report writing and documentationFitment of hearing aidsFine tuning of hearing aid settingsCustomer relations and relationship managementWorking in a clinical environment and interacting with both clinical and non-clinical and academic colleaguesThe development of research protocols and the management and organization of data (user studies).Skills and KnowledgeExcellent English skills and communication ability Ability to organise and run a research projectHigh competence in hearing aid fitting/aural rehabilitationProven ability to work collaboratively with colleagues to achieve research aims and/or clinical goalsComputer literacyEssential Competencies:Examining InformationDocumenting FactsAdopting Practical ApproachesExploring Possibilities Convincing PeopleTeam WorkingMeeting TimescalesChecking ThingsFollowing ProceduresProducing OutputImportant Competencies:Developing ExpertiseInterpreting DataArticulating InformationMaking Decisions Thinking Positively Resolving Conflict Understanding PeopleValuing IndividualsShowing Composure Managing TasksUpholding StandardsTaking Action Seizing OpportunitiesResearch: User and Clinical Studies 60%Conduct user studies, usability engineering studies, RETSPL studies, Clinical validation studies and all other product related studies to support the product development team (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).Manage all aspects and requirements of the research study being performed (including planning, time allocation, funding, participant recruitment, performing the relevant testing and documentation).Work with the team to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.Foster a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs.Design, execute and analyse quantitative and qualitative surveys.Effectively document and communicate user research findings to the team and the wider organisation.Prepare reports and relevant documentation required for regulatory submissions.Liaise with the relevant teams to turn user research findings into stories and actions that lead to valuable product and service features.Planning, conducting and write up of claims studies such as marketing claims (and if possible incorporate into regulatory studies).Documentation 25%Assist the Legal & Regulatory team with the required documentation for regulatory bodies.Report on all research in a format acceptable for regulatory bodies.Investigate clinical & regulatory requirements pertaining to projects/products and to give feedback to the product development team.Literature Reviews 5%Keep up to date with new research or publications in the related field of the user studies.Conduct market research to stay up to date with trends and competitors. Document any relevant literature and update the body of literature.Liaise with the Legal & Regulatory team on the knowledge obtained in the reviews.QMS 10%Ensure that QMS guidelines are adhered to, including post market surveillance activities and reporting.Ensure that all relevant supporting documents are kept to date. Ensure that all relevant processes are kept relevant.This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee's performance will be reviewed based on the agreed upon objectives.
