ABOUT THE ROLEIn this role, you will be driving and maintaining revenue growth within the admissions team through coordination of the Admissions team, management of the internal processes and implementation of engagement strategies. The role would need someone to ensure the promotion and sale of the HyperionDev education products (including University Partners) through constant and structured feedback loops to the Head of Departments around the execution and strategy of scaling HyperionDev in South Africa and Internationally. To constantly strive to increase lead-to-sale conversion ratios and ensure lead generation spending is optimised by having a data-driven, people-forward approach.
As an experienced manager, you will be in a position of responsibility within the company, and be accountable for the people within your team. You will assist the Head of your Department in defining the admissions strategy and processes and optimising the metrics set for your team. You should be excited about not just working hard in a small but rapidly growing startup, but building it with your own direct ownership in the business. You should be motivated with the knowledge that our courses and education methodology changes the lives of people for the better. You must be ambitious and want to make the most of the tremendous opportunities you'll have being a core part of a small but fast-growing team.
As the Senior Admissions Manager at HyperionDev, you must have a passion and excellent understanding of emerging technologies and real-world programming use cases, excellent communication skills, and a track record of leading a team to meet and exceed targets.
RESPONSIBILITIESDirect line management of team captains team responsible for the senior/admissions consultants (Performance, People, and operations management)Ability to work ZA & UK hours alongside your teamManagement of our SA and UK university partner performance (Sales performance, People, and operations management)Implement best practices within the team to engage with a range of leads to advise them on course choice and enrollmentCreating and managing shift schedules to service the various target market regionsCoordinate your team to achieve the required KPIs and exceed the monthly Revenue TargetEnsure team activity targets & SLA's are achieved (calls, emails, chats, inbound activity etc.)Maintain strong, long-term relationships with our company and finance partnersTrain junior or new admissions staff members, as and when neededEnsure all administration relating to admissions is completed effectivelyWorking closely with other teams and finding opportunities to optimise enrollments or scale revenueContributing to process improvementsPaying attention to competitors and their activities within the e-learning space (within and outside your designated regions)Identifying opportunities for new business within the marketSchedule and Host Webinars on a frequent basisCoordinate and host open days on campuses (JHB and Cape Town) - if applicable to your regionAssistant in the launch of new university partners by implementing a communication and training strategy for the admissions teamConduct quality assurance through call and email reviews, providing regular feedback to admissions consultantsConduct training (first time and refresher) for the admissions team. This may include (but is not limited to) product knowledge, systems, sales skills, company policies, and company operations)Be required to perform admissions consultant duties if/when required (conducting calls, responding to emails)Provide accurate and consistent reporting to the Director of Revenue/Head of Marketing (sales revenue, sales activity, university performance, lead volume, lead quality).Ensure weekly and monthly KPI tracking is up-to-date and accurateCreate, update and manage the rules of engagement policy with the admissions team membersEnsure team compliance is met (correct invoicing, discounts applied, adopting university partner brand guidelines)Hiring Admissions candidates (interviews, probation assessment)REQUIREMENTSMinimum2+ years of exposure to the tech industry in South Africa3+ years of professional, full-time sales or account management experience leading a team2+ years of experience working through complex sales cycles with multiple touchpoints and decision-makers.2+ years' track record of meeting revenue targets and performance quotas2+ years of administering and managing an accurate pipeline and reporting from a CRMAbility to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate market dataFast learner, with meticulous attention to detail with near perfect verbal and written communication skills.A problem-solving and positive attitude with an interest in the future of education and online learningPreferredPrior experience in an education or e-learning spaceUnderstanding or knowledge of programming languages such as Java and PythonRelated Marketing, Commerce or Tech Bachelors or Honours Degree1+ years of experience in digital marketing and lead generation
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