Introduction
A well-established global security company based in Centurion is looking for a Regional Operations Director to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Responsibilities
Responsible for provision of quality contractual and ad-hoc secure solution services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets, satisfied customers, sound business ethics and mitigate risk in the business.
Duties
Effective management of the regional financial performance
Revenue Growth:
Organic Growth achieved against budget
Gross Margin Improvement:
Direct Labour control / percentage improvement
Direct Other cost reduction / percentage improvement
PBITA (Profit Before Interest, Tax and Amortisation) improvement / budget achievement:
Escalations achieved against budget
Overhead cost control:
Overhead percentage compared with budget
Overhead cost reduction
Number of claims / claim value reduction
Manage the Region's cash flow:
DSO management
Debt increase beyond 60 days
Bad debt movement into 180 days
Capex spent vs. budget
Effective management of staff with region
Effective Organisation
Regional organisational structure staffed
Staff turnover analysis, proper allocation of staff to positions and structure
Set and agree objectives and performance standards with staff, including understanding of policy and procedures
Monitor performance and provide feedback
Staff Development
Succession Planning in place, updated and practiced
Determine training needs for direct reports (in line with training and HR policy)
Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
Leadership
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by Company's code of conduct and disciplinary code
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
Hold regional management team meetings and communicate to all regional staff through those briefings
Effective management of operations
Customer Focus
Retention and customer satisfaction ratings improved
Proportion / percentage of contracts lost reduced
Undertake regular and consistent customer visits and assess performance
Monitor customer service levels
Quality of Service:
Quality Audit rating, correction plan in place and implemented
Shared Best Practice:
Specific examples of implementation of BP from other regions
Progress / success regarding new business achieved vs. budget
Effective management of business development function
New business development
Identifying new business opportunities in the region's sphere of operations
Monitor and assess the market environment in terms of competitors and current customers
Ensure that all new businesses are done at profitable margins
Company image and brand
Ensure all vehicles are correctly branded and maintained to improve company image and market share
Oversight and management of employee discipline
Adhere to all company brand guidelines
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required
Desired Experience & Qualification
Qualification and Experience
Grade 12
B.Com Degree (or equivalent) Tertiary Qualification in General Management (Advantageous)
PSIRA Grade A (Private Security Industry Regulatory Authority) (Advantageous)
Minimum 5-10 years Experience in General Management
Minimum 5-10 years Experience of multi-site management
Skills and Attributes
Shaping the market environment
Setting strategic direction
Simplifying the complex
Creating change and innovation
Driving superior performance
Focusing on the customer
Engaging, inspiring and developing people
Leading with professionalism and integrity
Working collaboratively
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