Regional Occupational Health Nurse Manager

Inherent requirements: • Bachelor's Degree or Certificate in Occupational Health Nursing

• Registered with South African Nursing Council (SANC)

• South African Society of Occupational Health Nursing (SASOHN) membership

• Dispensing Certificate

• Certificate in Audiometry and Spirometry

• Basic understanding of the Occupational Health and Safety Act (OHSA) with regulations

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Mathematical acumen

• Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Good communication skills in English (both verbal and written)

• Intermediate computer literacy skills (MS Office)

• Detail oriented, have ability to multitask and possess great interpersonal skills

• Ability to travel to other company sites as required

Duties and responsibilities: • Generate and identify business leads within new and existing customers

• Develop an excellent understanding and in-depth knowledge of Workforce Healthcare (WFHC) existing client base, service offerings, and new products

• Establish a good understanding of WFHC existing business to identify cross-selling opportunities

• Research business opportunities and viable income streams

• Once opportunities are identified, create solutions to meet customer needs, utilizing the skills and expertise of our subject matter experts

• Prepare proposals by identifying and mapping business strengths and customer needs

• Sell the value of the solution to the client at an Executive level

• Managing and retaining long-term relationships with customers

• Understanding industry needs and being able to advise Departmental Heads on possible product development

• Reviewing and negotiating sales contracts

• Attend regular meetings, provide feedback, and communicate with Client contact person(s)

• Assist clients with queries and health-related projects/objectives

• Responsible for customer satisfaction and ensuring an integrated team approach with the client at all levels

• Researching the market and industry trends

• Understanding industry competitors to ensure we are on par with competitors and solutions

• Stay up to date with Occupational Health and Employee Wellness Programmes, industry trends, business news, and business opportunities

• Participate in the development of short-term and long-term sales and marketing strategies

• Use appropriate tools to produce revenue reports and other required reports

• Provide activity and outcome reports as required to both divisions

Regional Management:

• Ensure medical assessments are conducted in a professional manner and comply with Company policies and procedures

• Ensure client satisfaction and that queries are dealt with in a professional manner

• Work within the agreed budget framework

• Ensure adequate and relevant staffing for clinics

• Compile standard operation procedure guidelines for the region

• Ensure standards of professional practice are adhered to

• Compile medical surveillance reports and submit to clients on a monthly basis

• Submit reports to management on a monthly basis

• Liaise with head office regarding operational support

Clinic Management:

• Ensure that clinics are staffed with sufficient stock

• Ensure that appropriate locums are available

• Ensure that Service Level Agreements (SLA's) are met and adhered to

• Ensure that staff are working within the framework of professional practice and legal compliance

• Ensure that score cards are completed and sent to head office timeously

• Conduct monthly or random visits to clinics as per the agreed yearly program

• Schedule internal training as per needs

Staff Management:

• Ensure the accurate management of staff time and attendance

• Develop, review and update staff job descriptions as and when required

• Conduct performance appraisals with staff and conclude relevant salary increases/incentives

• Identify skills gaps, training needs and address gaps

• Coordinate leave (annual, sick, unpaid, and family responsibility) and report to head office

• Ensure that the appropriate disciplinary process is followed when disciplining staff

Administrative Management:

• Ensure that all direct reporting nurses report on the following, on a monthly basis: reconciled petty cash; attendance registers and overtime sheets for all permanent and temporary staff

• Ensure that all new temporary employee contracts are sent to the Managing Director for approval prior to appointing the temporary employee

• Sign off invoices related to doctors as proof that they have worked in that month and submit to Workforce Healthcare accounts department by the 25th of every month

• Reassess usage of waste boxes and oxygen cylinders quarterly

• Ensure that orders are sent by the end of every month as per Pharmacy Stock Administrator schedule and inventory for assessment and sign-off

• Ensure that the clinic in your respective region submits monthly reports as per company procedures

• Perform quarterly audits on all direct report nurses to ensure compliance with company policy and procedures and Healthcare legislation

Financial Management:

• Ensure that budgets are properly managed and utilized

• Manage profit and loss reports, monthly expenses, and variables as well as expenditure for the region

• Ensure that invoices, order confirmations, attendance registers, and timesheets are submitted to head office as per the agreed cut-off dates

Auditing of clinics:

• Conduct random and annual audits to identify gaps and institute remedial action

Clients Liaison:

• Schedule regular client visits to ensure that SLA's are being met and identify and pitch new business

• Manage Client Relationship Managers to ensure client satisfaction and SLA objectives are met

Medical Surveillance:

• Ensure fitness is determined with set parameters and standards

• Ensure that equipment is in good working order and regularly maintained and calibrated as per legislation

Clinical Mentor:

• Ensure that professional nurses are working within their scope of practice, updated and advised when necessary

Special Projects:

• Assist Head Office with the coordination and staffing of special projects e.g. Drug Testing, Volunteer Counselling Testing (VCT), etc.

• Manage immunization campaigns

• Develop and implement methods of measuring nurses' performance

Communication:

• Provide solutions to all issues/queries brought to your attention immediately

• Ensure weekly communication with managers within your region

• Ensure that clinics maintain the filing system as per company procedures

• Ensure that nurses within your region submit a report on chronic treatment distributed on a monthly basis

• Ensure that drug registers are completed daily

• Complete and send weekly consultation sheets statistics timeously and accurately to management

• Submit monthly clinics report to management

• Reconcile petty cash and submit to the Accounts Payable Administrator monthly

• Ensure that accurate stock takes are conducted on a monthly basis

Clinic Function as an OHNP:

• Ensure adherence to, and implementation of company policies and procedures

• Ensure adherence to and implementation of all legislation related to clinical operations

• Management of and adherence to the clinic budget

• Order clinic stock timeously and from formulary (list of prescription drugs, both generic and brand name)

• Maintain a register for all chronic patients and report on compliance and control

• Implement, maintain, and supervise the Chronic Disease Management program as and when required (should the Primary Health Nurse Practitioner not be available)

• Maintain an accurate list of stock and equipment on hand

• Oversee and assist with the housekeeping and maintenance of the clinic and equipment

• Ensure that a medical surveillance program is implemented, in accordance with the available Occupational Hygiene Survey's conducted

• Ensure performance and recording of Health Risk Assessments and facility inspections and report on all findings

• Provide primary health care and emergency service within scope of practice as and when required (should the Primary Health Nurse Practitioner not be available)

• Initiate and facilitate all referrals to the Occupational Medical Practitioner or external healthcare providers and services and ensure follow-up of such cases

• Implement an infection control programme

• Monitoring of medical and biological surveillance within the prescribed company protocols as per defined risk

• Monitor and analyse health trends and report on trends

• Manage and follow up on all injuries on duty cases according to company policy and legislation

• Assist clients with absenteeism management and sick leave and follow up on leave, as and when required (should the Primary Health Nurse Practitioner not be available)

• Provide appropriate health education programs to employees and first aiders

• Ensure accurate record keeping of attendance, health and safety meetings, monthly management meetings and/or any other relevant meetings

• Meet with clients on a monthly basis and present status reports

• Conduct health evaluations

• Ensure accurate data capturing on Workforce Healthcare's database

• Ensure all administration is completed in accordance with company requirements

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